Perfecting the Art of Silence in Negotiating

As Sarah wound her way past the tables and toward the stage to get her Top Salesperson Award at the company’s annual dinner, her colleagues were mumbling about how someone with the firm only a year could have sold more than anyone else. Sarah was pleasant...

Rewarding Employees Without a Reward Program

www.RuthHaag.com Have you noticed that the Employee of the Month parking places at many department stores are remaining empty? I can only assume that this particular reward program has been disbanded, but no one thought to remove the sign. Many reward programs are...

When is it OK to be Rude?

www.RuthHaag.com The title of this column is a question that I often ask the attendees at my management training classes. Normally we are discussing how to discipline problem employees. My answer is: It is never OK to be rude. I often find that the person who...

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