It is time for your company review, and you are focusing on one thing: an increase in salary. Not only that, but you have determined how much of an increase you should get. But you soon learn it is not happening as you thought. Do you just leave the meeting, feeling...
How often have you felt you were communicating clearly, only to find you have sent the wrong message? This can happen because we are concentrating on what we say (verbal) instead of how we are saying it (nonverbal). The delivery of a message is as integral as the...
As Sarah wound her way past the tables and toward the stage to get her Top Salesperson Award at the company’s annual dinner, her colleagues were mumbling about how someone with the firm only a year could have sold more than anyone else. Sarah was pleasant...
Recently, I walked over to my bank for what I hoped would be a quick transaction, and felt I was in luck as one of the five tellers had only one person in her line, while the others all had two or three. So I headed for that teller. Big mistake. The customer being...
The People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the...
The People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the...
Untitled Document The People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our...
