by Scott Glatstein | Business
The best-laid strategic plans often go awry once exposed to the light of day and the rudeness and ruthlessness of reality. Former President Lyndon Johnson understood that. He often told a story of a man who had applied for a job as a flagman at a railroad crossing....
by Scott Glatstein | Business
It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises. A new product is not really new. A great looking item on an info-commercial works much differently than demonstrated. The beautifully designed hotel...
by Scott Glatstein | Management
Untitled Document There are many different value-creation strategies your company can follow to marketplace success. Perhaps your organization’s differentiating strategy is: Offering outstanding customer service like Nordstrom. Trading on an upscale image like...